Have a question, found a bug, or have a great idea for a new feature? We'd love to hear from you. We read every single message.
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Bug Reports
Found something broken? Tell us exactly what happened and we'll fix it fast.
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Feature Requests
Got an idea to make Fipaj better? We actively build features our users request.
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General Questions
Questions about how the tool works, our policies, or anything else — ask away.
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Partnerships
Interested in collaborating or partnering with Fipaj? Let's talk.
💡 Quick answer? Check our FAQ page first — we've answered the most common questions about downloading thumbnails, supported formats, and troubleshooting.
Send Us a Message
What Happens After You Send a Message?
We receive your message instantly via our contact system.
We read it — every message is read by a real person, not a bot.
We respond within 48 business hours for most enquiries. Complex issues may take longer.
For bug reports, we investigate and typically deploy a fix within 24–72 hours.
For feature requests, we add popular ideas to our development roadmap.
Before You Contact Us
Please check these common issues first — they might save you time:
If a thumbnail isn't downloading, make sure you're using a valid, public YouTube URL and that pop-ups aren't blocked in your browser.
If the maximum quality isn't available, the video uploader may not have set a custom HD thumbnail. Try the High or Medium quality option.
If the tool isn't working, try refreshing the page or using a different browser (Chrome or Firefox recommended).
For all other questions, visit our FAQ page for instant answers.
Response Time
We aim to reply to all messages within 24–48 hours on business days (Monday–Friday). We are a small team, so we appreciate your patience. Rest assured every message is read.